Provide technical leadership for specialized support to cooperatives across the processes comprising the service area of responsibility, performing technical analyses and providing necessary guidance to cooperatives on each case;
Monitor and track support operations, aiming to meet agreed contractual KPIs/metrics;
Assess complex problems and propose solutions to meet users' needs;
Promote continuous process improvements by executing and managing action plans;
Serve as a point of reference for cooperatives and CAS companies in handling requests, focusing on meeting user needs, directing solutions, and following tickets end-to-end;
Prioritize incidents and problems in coordination with business and systems teams;
Align processes, lead action plans, and conduct operational trainings.

Fixed 14th and 15th salaries
Profit-sharing/Performance-based participation (depending on seniority)
Health and dental plans with no co-payment,
Wellness programs with Wellhub (formerly Gympass), including nutrition, psychology/counseling, occupational health, massage, running groups, and local gym access;
Meal and food allowance with flexible percentage allocation between cards (VA/VR), no co-payment;
Extended maternity and paternity leave;
Childcare or nanny assistance for children up to 6 years and 11 months;
Support for children with disabilities, with no age limit;
Life insurance,
Private pension plan up to 8% of salary;
Training platform – Sicredi Aprende, offering a variety of courses;
40-hour work week – using a time bank system;
Work-from-home allowance (except for positions that require 100% on-site presence).

Senior Integration Analyst

Key skills