Build and grow a team that helps customers operationalize and support CrowdStrike technologies.
Provide hands-on support in the trenches with all members of the Platform Professional Services team and help deliver high quality services to all of our customers.
Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes.
Manage and mentor team members to help expand skill sets and maximize performance.
Anticipate customer needs by staying abreast of new CrowdStrike technologies.
Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
Manage customer projects both directly and as a project leadership role.
Work closely and collaboratively with customer information technology teams.
Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools.
Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.
Lead skills workshops for the Platform Professional Services team.
Ability to travel up to 10% of the time

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline
10 years of experience performing IT deployments or in an end user/customer environment
3 years of managing a team of direct reports
Strong understanding of employee management concepts
Strong understanding of software deployment technologies
Very knowledgeable on Windows, Mac, and Linux platforms
Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
Skillful communication and effective ability to build collaborative relationships
Expert experience with presentation technical content to various audiences
Expert experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proactive and thorough ability to manage work and prioritize customer projects
Experience mentoring Senior team members
Strong experience leading a team to complete projects
High level of motivation; self-starter; results driven
Technical Experience in endpoint protection, operating systems, software deployment, development technologies, compliance, and databases preferred.

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

Manager, Platform Professional Services

Key skills