About this role

Responsible for service, repair and/or installation of products or IT solutions
Drive customer satisfaction through Service Excellence
Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
Maintain regular communication with customers
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
Equivalent military training OR Associate's degree with 2+ years work experience
Ability to travel – 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb
Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred.

Field Service Engineer

Key skills