Key skills
WorkdayCommunicationSales
About this role
Role Overview
- Serve as the primary liaison between HHS customers and the company, facilitating effective communication and prompt issue resolution.
- Oversee and maintain accounts receivable reports while delivering exceptional customer service to both internal and external stakeholders.
- Communicate with customers, HHS job site directors, vice presidents, and presidents regarding collections and alert the billing manager of any collection issues.
- Maintain databases of HHS customer information and ensure all payments are posted and applied properly.
- Assist in various audits with third-party vendors i.e. financial statement audits, state sales tax audits, etc.
- Participate in month-end close process and complete special projects as assigned.
- Develop, implement, monitor, and report department performance improvement indicators as needed.
Requirements
- 2–5 years of experience in collections (required).
- Previous customer service experience.
- Proficiency in Microsoft Office software.
- Experience with Workday is a plus.
Benefits
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee Assistance Program (EAP)
- Career development and ongoing training
- On-site gym and cafe