Collections Agent

Role Overview

• Contact customers by phone, email, or other communication methods to collect overdue payments.
• Negotiate payment arrangements and resolve billing discrepancies.
• Update account information and document interactions in the system.
• Maintain a professional and empathetic approach while dealing with customers.
• Meet or exceed collections targets and performance metrics.
• Maintain confidentiality and comply with all relevant regulations and company policies.

Requirements

• Previous collections or customer service experience
• Excellent verbal and written communication skills
• Strong problem-solving abilities and negotiation skills
• Ability to work independently and manage time effectively in a remote setting
• Comfortable working in a fast-paced environment with deadlines

Benefits

• Medical
• Dental
• Vision
• PTO and Paid Holidays
• after 90 Days