Key skills
CommunicationNegotiationRemote Work
About this role
Role Overview
- Manage and recover outstanding debts on behalf of client organizations, using communication and negotiation skills to drive successful outcomes.
- Contact consumers regarding past-due accounts on behalf of clients
- Negotiate repayment plans and resolve outstanding balances
- Handle high-volume inbound and outbound calls professionally
- Investigating and resolving account disputes
- Analyze account histories to determine appropriate collection strategies
- Maintain accurate and compliant account documentation
Requirements
- Minimum 2 years of 3rd-party collections experience.
- Telco, Financial Services, Commercial, and/or Multi-Housing experience is a plus!
- Strong communication and negotiation skills
- Detail-oriented with a problem-solving mindset
- Ability to manage multiple accounts effectively
- Bilingual Spanish skills are a plus
Benefits
- Paid training program
- Comprehensive benefits package
- Paid time off
- 401(k) with company match
- Employee referral program
- Tuition reimbursement
- Remote work
- A supportive, growth-focused work environment