Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes

Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
Demonstrated ability to drive data-informed design and business decision-making.

Staff User Experience Researcher

Key skills