Provide multi‑faceted services for customers including new implementations, solution optimization, packaged services, and expansion projects.
Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines.
Build strong relationships with customers and internal team members.
Monitor and deliver to an agreed project plan and implementation timeline.
Gather and document accurate requirements for software configuration to meet the true business needs of the customer.
Gather information, research and manage customer support requests from creation to completion.
Communicate appropriate options for resolution and status in a timely manner.
Manage timelines and deliverables with internal departments and customers.
Conduct workshops.
Implement and test software configurations.
Design and support integrations between MES and PLCs, ERP systems, and shop‑floor devices.
Collaborate with automation engineers to define data mapping and communication flows.
Support data acquisition, machine connectivity, and real‑time data flows.
Participate in testing and validation of integrated solutions.
Travel to customer sites as required.
Provide on-site support at go-live events.

Bachelor's Degree.
Citizenship of European Union member state.
Ability to travel up to 40% of the time.
A valid driving license.
5+ years of experience within the manufacturing industry / operations and experience implementing an MES solution preferred.
2+ years of consulting experience in implementing software solutions preferred.
IT and automation background supporting MES–PLC integration, data flows, and SQL reporting preferred.
Experience with SQL for troubleshooting, reporting, and data analysis preferred.
Basic understanding of industrial automation concepts (PLC, machine data collection) preferred.
Expertise in integration between MES and ERP, API management concepts preferred.
Experience with Boomi integration software preferred.
Experience configuring software to meet customer requirements preferred.
Experience testing and validating software configurations both internally and with clients preferred.
Prior experience with Plex software preferred.

Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
On-demand digital course library for professional development.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program.
Comprehensive mindfulness programs with a premium membership to Calm.

Delivery Consultant – MES, Automation Integration

Key skills