Customer Services Administrator

Role Overview

• Own customer requests end-to-end, from policy reinstatements to surrender requests.
• Connect with customers, gathering information, offering updates, and providing a genuinely supportive experience.
• Maintain accurate records by updating key details in our systems with precision.
• Investigate customer requests, collaborating with colleagues to reach the best possible outcome quickly.
• Stay compliant with all company and regulatory guidelines.
• Grow your skills by joining regular team meetings, training sessions, and knowledge‑sharing opportunities.

Requirements

• Warm, approachable, and a natural communicator who enjoys helping people.
• Someone who values accuracy, organisation, and attention to detail.
• Comfortable with Microsoft Office and open to learning new systems.
• A supportive team player who can also manage tasks independently.
• Experienced in customer service — and if you have industry experience, even better!

Benefits

• Competitive salary.
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover
• four times your salary.
• Free Car Parking, including electric car charging points.
• 28 days holiday a year plus bank holidays.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
• Access to Private medical insurance.
• Virtual GP appointments.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
• Flexible working.
• Free fruit on a Weekly basis