Design, develop, and implement integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.
Collaborate with a wide array of teams to help clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
Optimize technology while driving transformation and innovation to increase business performance.
Manage the support and continuous transformation of Salesforce solutions in areas such as sales, service, marketing and customer relationship management.
Solve complex problems and motivate and coach team members.
Lead resource planning for managed engagements and support engagement management activities, including financial management.
Conduct fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates.
Create functional requirements documents based on templates and present them to stakeholders as well as business leads and subject matter experts for signoff.

Bachelor’s Degree
Minimum of 5 years of experience
Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant
Additional specialized Salesforce.com certifications such as Marketing Cloud, Experience Cloud, App Builder, AI Associate
Strong technical skills in Salesforce
Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data
Understanding of enterprise applications to which Salesforce.com clouds is commonly integrated to enable an end-to-end ecosystem for enterprise customers.
Familiarity building custom solutions on SAP, Oracle, MS-SQL Server, or other RDMS.
Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.

AES Salesforce Technical Lead – Operate

Key skills