Organizes team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
Implements service and team strategy plans and goals in collaboration with other teams/customers.
Coaching & training of team.
Review business performance metrics, provides governance and resolution support.
Implement and drive documentation and reporting of key metrics and results.
Coordinates and supervises the daily activities of business or technical support or production team.
Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
Accountable for the results of medium-sized routine support or production operations teams.
Solves problems based on practice and precedent.
Trains team members and provide input to employee performance evaluations.
Responsible for managing overall NPI operations. Including driving material demand, booking orders for manufacturing, shipping orders to customers.
Responsible for ensuring any order related issues during NPI are resolved.
Responsible for evaluating readiness of projects from operations perspective are ready to be transitioned to production.

Typically requires a 4-year degree and a minimum of 5 years related experience; or equivalent work experience.
Strong attention to detail and ability to navigate ambiguous situations.
Intermediate knowledge of MS Excel.
Ability to communicate fluently in English.
Experience managing material for manufacturing.
Experience using ERP systems.
Experience with NPI preferred.

NPI Business Operations Associate Manager

Key skills