Partner cross-functionally to unlock impact: Work closely with Clinical, Operations, and Tech teams to maximize the value of Clover’s rewards programs, using data and execution to turn incentives into measurable outcomes.
Shape smarter incentives: Analyze and refine the rewards structure to better drive high-value behaviors such as preventive care, chronic condition management, and sustained member engagement.
Improve the member experience end-to-end: Identify friction in how members earn, track, and spend rewards. Serve as a Product Owner to design solutions across digital experiences (portal/app) and operational touchpoints (e.g., call center workflows).
Turn data into action: Build and maintain reporting on program performance, and translate findings into clear, actionable insights that influence decisions.
Drive execution with rigor: Keep cross-functional initiatives on track by managing timelines, surfacing risks early, and ensuring strong follow-through from idea to launch.
Bring clarity to complexity: Structure ambiguous problems, synthesize inputs from multiple stakeholders, and communicate recommendations with precision and confidence.

You have 4–6+ years of experience in consulting, BizOps, or a strategy/operations role
You’re highly structured in your thinking and communicate clearly in both writing and conversation
You enjoy breaking down ambiguous problems and turning them into actionable plans
You’re excited to move from advising to owning pieces of execution
You’re comfortable working with data and using it to inform decisions
You collaborate well across teams and can influence without formal authority

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents

Member Incentives Strategy & Operations Manager

Key skills