Lead Hosting SRE, Storage Operations

Role Overview

• Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis
• 24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products)
• Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration
• Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management)
• Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables (such as Automation of processes, Documentation, Team SLI/SLO management)
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners
• Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
• Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes
• Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.

Requirements

• BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration
• Minimum 5 years’ experience working in a Storage Administration function
• Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts
• Advanced experience in a variety of IT infrastructure platform environments
• Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
• Demonstrated ability in written and oral communication skills along with strong presentation skills
• Ability to determine the information and communication needs of the stakeholders and project
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
• 24x7 On-call support for emergencies/issues
• Ability to facilitate between and influence key decision makers (Nice-to-have)
• Strategic thinker with excellent interpersonal skills to work across functions and businesses (Nice-to-have)

Tech Stack

• Ansible
• Cloud
• Linux
• Logstash
• Python
• ServiceNow

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work.