Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis
24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products)
Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration
Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management)
Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables (such as Automation of processes, Documentation, Team SLI/SLO management)
Establish strong working relationships across business units and platforms to build influence and impact with key business partners
Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes
Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.
Requirements
BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration
Minimum 5 years’ experience working in a Storage Administration function
Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts
Advanced experience in a variety of IT infrastructure platform environments
Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
Demonstrated ability in written and oral communication skills along with strong presentation skills
Ability to determine the information and communication needs of the stakeholders and project
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
24x7 On-call support for emergencies/issues
Ability to facilitate between and influence key decision makers (Nice-to-have)
Strategic thinker with excellent interpersonal skills to work across functions and businesses (Nice-to-have)
Tech Stack
Ansible
Cloud
Linux
Logstash
Python
ServiceNow
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services