Operations Analyst – Global Wire Operations

Role Overview

• Analyzing day-to-day issues
• Researching and providing resolution for various issues
• Supporting defined procedures and routine analytics
• Creating reports and completing exception processing
• End-to-end handling of post‑settlement wire investigations
• Conducting investigative outreach to obtain required information
• Analyzing payment data to identify root causes

Requirements

• 2+ years of experience working with wire payment flows and message types (e.g., SWIFT)
• Strong written and verbal communication skills
• Proven ability to manage a high‑volume workload
• Strong attention to detail, sound judgment, and analytical skills
• Demonstrated ability to take ownership of cases from initiation through resolution
• Experience with GIN and WTX applications preferred

Tech Stack

• Swift

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Employee development programs