Provide dedicated technical support to the revenue operations department
Focus on hands-on email execution, platform expertise, and campaign trafficking across display and podcast channels
Provide operational support to the membership program
Serve as the primary backup for the Revenue Operations Technologist
Coordinate creative intake and perform technical QA, ensuring specification compliance and troubleshooting issues
Execute and manage display advertising campaigns in Google Ad Manager
Design, implement, and optimize automated email workflows and audience segmentation within our ESP
Support technical operations and platform improvements within Sailthru and Mailchimp
Manage segmentation, suppression, and data integrity; monitor list health metrics
Requirements
3–5+ years of hands-on email marketing experience including HTML/CSS email development, template customization, troubleshooting, and code-level builds (JavaScript preferred)
Proven experience designing and implementing automation workflows and lifecycle logic within modern ESPs (e.g., Sailthru/Zeta, Klaviyo, Iterable), including segmentation, triggers, wait conditions, and suppression rules
Strong knowledge of email deliverability best practices, subscriber data management, and experience with APIs and custom data integrations (experience with ESP User API endpoints or similar preferred)
Demonstrated experience building complex audience segments and automation flows using subscriber attributes, custom events, and behavioral data
Experience with digital advertising trafficking (Google Ad Manager preferred), CRM platforms (Salesforce preferred), and project management tools (Asana preferred)
Ability to document technical processes and articulate complex concepts clearly to cross-functional, non-technical stakeholders
Must be able to support an inclusive environment and have strong communication skills
Experience in publishing, media, or nonprofit environments preferred.
Benefits
health, dental, and vision benefits for employees and their dependents (premiums fully paid by CIR)