Design, develop and implement ServiceNow solutions using Integration, Flow designer , Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
Guiding a team or team members with technical knowledge and path forward for implementation.
Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
Actively participate in daily stand-up meetings.
Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
Reusing and scaling components to accommodate future growth and eliminate junk code.
Support detailed documentation of systems and features.
Act as liaison between external vendors and internal product, business, engineering, and design teams.

5-9 years of experience in ServiceNow development, configuration and administration.
Should have good experience in ITSM and CMDB modules.
Experience in working with Integration, flow designer, Orchestration, Custom Application Development, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
Experience working with Import Set, transform map, table API and Robust Transform Engine.
Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc.(Basic/OAuth).
Experience in working on complex notification logic.
Minimum two years’ experience in leading a team of developers.
Deployment experience.
Strong technical leadership and project delivery including via vendors.
Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
Good understanding of web-based Application Architectures and Application interfaces.
Proficiency in client side and server side Scripting.
Business Rules, Runbook Automation, Workflow development.
Reusing and scaling components to accommodate future growth.
Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.

Specialist System Engineering – ServiceNow Developer, CMDB, ITSM

Key skills