Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction
Conduct periodic check-ins to understand customer needs and identify opportunities for improvement
Build relationships with operational and mid-level stakeholders within customer organizations
Act as the customer advocate internally to ensure timely resolution of issues
Drive contract renewals and identify opportunities for incremental growth within existing accounts
Promote additional SaaS modules, features, and services aligned with customer needs
Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management
Support customers in understanding the value of Accruent solutions and best practices
Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels
Maintain accurate CRM records for forecasts, renewals, and pipeline activities
Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience

2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software
Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals
Strong communication and relationship-building skills
Familiarity with CRM tools such as Salesforce
Experience in asset management, facilities, or real estate-related software is a plus

Account Manager, North America SMB

Key skills