Drive technical resolution
Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through complex technical setups.
Build and maintain integrations
Develop and maintain integrations with third-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks.
Maintain and improve documentation
Keep the help center, API docs, and integration guides accurate, comprehensive, and easy to use
including written articles, tutorials, and video walkthroughs.
Own the support experience
Respond to customer inquiries via chat and email with clarity and empathy, jump on calls or screenshares when a problem needs a deeper look, and occasionally reach out to new customers to help them get started with the product.
Become a product and industry expert
Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing space, so customers always have a reliable, knowledgeable expert to turn to.
Contribute cross-functionally
Share structured customer feedback with product and development teams. Collaborate with engineers and customer success on shared priorities.

1+ years of experience in a customer facing technical role, preferably at a SaaS company.
Solid front-end skills
proficiency in JavaScript, HTML, and CSS is required.
Good understanding of REST APIs and the ability to debug integration issues using browser developer tools.
Fluent written and spoken English
clear, professional, and warm in tone.
Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments.
Self-directed, reliable, and proactive
someone who identifies problems and acts on them without waiting to be asked.

Nice to have:

Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows.
1-2 years experience with React or Vue.
Ruby/Rails or other server-side experience.
Experience with Intercom.

Real impact: High-impact ownership in a small team working closely with leadership
your work is visible, directly shapes growth. You influence decisions and priorities, not just execute tasks.
Growth ownership: High autonomy over your domain, with the trust and resources to execute well.
Flexibility: Remote-first setup
work where and how you’re most effective.
Growth support: Real room to grow, with a learning budget to improve execution.
Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval.

Technical Support Engineer – Integrations, Product

Key skills