Home
Jobs
Saved
Resumes
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Client Care Specialist
Genetec
Remote
Website
LinkedIn
Client Care Specialist
District of Columbia, United States of America
Full Time
1 week ago
No Visa Sponsorship
Apply Now
Key skills
CRM
Project Management
Communication
About this role
Role Overview
Act as the dedicated liaison between Genetec and a defined subset of key customers
Provide best of class Technical Support either by email, phone or onsite
Maintain strong professional relations with customer group and possess in depth knowledge of assigned customer’s environments
Respond to customer technical issues received directly by phone and email
Document all customer issues in the Genetec CRM, Clarizen and dedicated client SharePoint site
Ensure reported incidents are addressed according to Genetec’s SLA
Provide periodic management review conference calls with each strategic account
Provide yearly on-site or remote system assessment for assigned strategic customer accounts
Conduct regular proactive system diagnostic of clients’ system and follow-up with a complete diagnostic report
Escalate customer related issues through proper channels
Participate in Field Engineering, Solution Architect or Project Management teams
Requirements
Bachelor’s degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience
Excellent written and verbal communication skills
Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products
Possess strong analytical and troubleshooting skills in both hardware and software
Able to multitask, work iteratively and adjust priorities of work
Benefits
Attractive compensation package with 401K match
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Apply Now
Home
Jobs
Saved
Resumes
Client Care Specialist at Genetec | JobVerse