Develops and maintains positive customer relationships
Communicates effectively with customers, vendors and team members
Provides overall responsibility for ensuring accurate data capture and system entry
Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
Continually looks for internal and customer process improvement processes
Develops and promotes a team environment
Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
Assists with implementation and testing of new account start ups
Provides support to teams located at customer sites
Supports presentations for new customer sales, implementations and customer visits
Presents data and findings in front of the Customer
Reviews, updates and maintains standard operating procedures (SOP’s)
Meets or exceeds all team KPI’s for Customer Service
Conducts project work as required

Must have a high school diploma or general education degree (GED).
Minimum of 2 years in transportation/supply chain management in a 3PL environment.
Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Operations Supervisor

Key skills