Senior Director, Vendor Management

Role Overview

• The Senior Director, Technology Vendor Management is a strategic, execution-focused leader responsible for the full lifecycle management of the organization's third-party labor program and its software and hardware technology purchasing.
• This leader serves as the primary steward of vendor relationships, program excellence and spend optimization across a diverse portfolio that spans product engineering tools, enterprise platforms, and an accelerating suite of AI-powered solutions — both for internal workforce enablement and as embedded capabilities within the software products the company sells.
• Own the overall technology vendor management strategy, aligning procurement priorities with organizational goals across product development, enterprise IT, and AI initiatives.
• Establish and maintain a vendor portfolio governance framework covering risk, performance, compliance, and spend — with a particular focus on rapid evaluation and onboarding of AI tools.
• Partner with executive stakeholders and business unit leaders to anticipate needs and proactively drive sourcing decisions before bottlenecks occur.
• Develop and manage annual and multi-year vendor spend budgets; identify and deliver cost optimization opportunities without compromising operational agility.
• Oversee our Strategic Supplier Program which covers our main partners in software and platform engineering, including contractor and contingent workforce sourcing, staffing vendor relationships, MSP/VMS platform management, and compliance with co-employment policies.
• Partner with Product Engineering, and HR leadership to forecast and fulfill contract labor needs that support product delivery timelines.
• Drive competitive bidding, rate benchmarking, and SLA enforcement across staffing suppliers.
• Ensure the program scales efficiently with organizational growth while managing risk and legal exposure.
• Lead all technology purchasing across a broad portfolio including: Product and engineering tools (e.g., IDEs, DevOps platforms, cloud infrastructure, AI coding assistants) and Enterprise IT platforms (e.g., Salesforce, ServiceNow, Microsoft 365, collaboration tools).
• Execute renewals, renegotiations, and new contracts with discipline and speed — balancing legal terms, pricing, and business requirements.
• Maintain a technology category management practice: grouping spend by category, applying market intelligence, and improving commercial outcomes over time.
• Own and operate a formal program that establishes clear category ownership and technology asset accountability across the enterprise.

Requirements

• Bachelor’s degree in a related discipline and 12 years’ experience in a related field
• The right candidate could also have a different combination, such as a master's degree and 10 years’ experience; a Ph.D. and 7 years’ experience in a related field; or 16 years’ experience in a related field
• 7+ years’ experience in a management or leadership role
• 10+ years of experience in technology procurement, vendor management, or strategic sourcing — with meaningful exposure to a software product development environment
• 5+ years in a senior individual contributor or leadership role, with demonstrated ability to influence outcomes and manage cross-functional stakeholders
• Proven experience managing both third-party/contingent labor programs and software/hardware technology purchasing
• Demonstrated ability to negotiate complex technology agreements including SaaS, ELAs, MSAs, and SOWs
• Familiarity with enterprise IT platforms (e.g., Salesforce, ServiceNow) AND product engineering toolchains
• Experience with AI tool evaluation, procurement, and contractual risk management — or a clear ability to ramp quickly in this domain
• Strong financial acumen; ability to manage and optimize multi-million-dollar spend portfolios
• Exceptional communication skills with the ability to influence without authority and present clearly to senior leaders
• Highly organized, self-directed, and comfortable operating at pace in a rapidly evolving environment.
• Preferred: Bachelor's degree in Business, Supply Chain, Information Systems, or a related field; MBA or advanced degree a plus
• Certifications in procurement or vendor management (e.g., CPSM, CSMP, or equivalent)
• Experience working with VMS/MSP platforms (e.g., Xylo, ServiceNow)
• Familiarity with software asset management (SAM) tooling and practices
• Exposure to AI/ML platform procurement or AI vendor risk frameworks.
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Tech Stack

• Cloud
• ServiceNow

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• seven paid holidays throughout the calendar year
• up to 160 hours of paid wellness annually for their own wellness or that of family members
• additional paid time off in the form of bereavement leave
• time off to vote
• jury duty leave
• volunteer time off
• military leave
• parental leave
• health care insurance (medical, dental, vision)
• retirement planning (401(k))