Director of Case Aide Services

Role Overview

• Provide strategic leadership and direction for the Case Aide Services team, ensuring alignment with organizational goals and vision.
• Recruit, train, and mentor high-performing individuals, fostering a positive and collaborative work environment.
• Promote a culture of professional development, encouraging continuous learning and career advancement opportunities for team members.
• Instill a high-performance culture with a focus on teamwork, service excellence, and accountability.
• Lead the team in handling challenging client situations, providing guidance, and ensuring effective crisis management.
• Oversee daily operations of the case aide team, ensuring the efficient and effective delivery of support services to clients.
• Develop and implement operational processes, procedures, and frameworks to maintain service quality and compliance with company policies.
• Identify opportunities for operational improvements and implement solutions to enhance performance and achieve operational goals.
• Monitor performance metrics, KPIs, and industry benchmarks to assess and optimize productivity and service quality.
• Develop, manage, and monitor the department’s budget to ensure financial objectives are met.
• Analyze financial performance, identify variances, and implement corrective actions to maintain profitability.
• Work closely with the finance team to drive cost efficiency and maximize profitability through operational improvements.
• Collaborate with the executive team to develop and execute long-term strategies that align with the organization's vision and growth objectives.
• Identify opportunities for growth and diversification of services, ensuring the organization adapts to emerging industry trends and client needs.
• Monitor industry trends, competitor activities, and market developments to stay ahead of potential challenges and capitalize on new opportunities.

Requirements

• Bachelor's degree in business, social work, psychology, human services, or a related field (Master's degree a plus).
• 10 years of related experience, with at least 5 years of supervisory experience
• Experience in Human Services preferred
• Must be authorized to work in the U.S.
• A confident, natural leader and problem solver with demonstrated critical thinking, problem solving, and a proven track record of managing high-performing teams.
• Deep understanding of human services operations, case management, and client support.
• Excellent financial acumen, with experience in budgeting, financial analysis, and driving cost efficiency.
• Strong strategic thinking, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and organizational skills, with the ability to engage with executives, clients, and team members.
• Ability to work in a fast-paced, matrixed environment and navigate ambiguity.
• Strong customer service orientation and the ability to handle difficult client situations with professionalism and tact.
• Ability to drive change and process improvements within the organization.
• Must be willing to travel occasionally.
• Proficient with MS Office applications and telecommuting tools for virtual communication.

Benefits

• Medical (includes H.S.A. option with employer contribution)
• dental, and vision insurance
• Short
• and long-term disability
• Company paid basic life insurance
• 401(k) with 4% company match and immediate vesting
• Wellness program that helps you earn lower premiums
• Robust EAP program that includes free therapy sessions, lifestyle coaching, legal/ID theft services, and more
• 12 weeks fully paid parental leave
• Up to $5,000 adoption fee reimbursement
• $500 wellness reimbursement after 60 days of employment
• Generous PTO policy and 10 company paid holidays
• Company paid cell phone plan