About this role

Drive Product Adoption: Design and deploy educational pathways that turn new users into power users and reduce friction in the customer journey.
Content Production: Create high-impact resources (guides, video tutorials, FAQs, and documentation) that are clear, engaging, and always up to date.
Internal Enablement: Own the onboarding and continuous training for Shiftmove employees, ensuring our teams are experts on the tools they sell and support.
Optimization and Continuous Improvement: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency.
Cross-Functional Launch Support: Partner with Product, CS, and Support teams to deliver educational content for every new feature and product release.

Proven track record in Customer Education, Enablement ideally within a fast-paced SaaS environment.
Proficiency with LMS platforms, video editing tools, and documentation software.
Native-level French with strong professional English (we are a multi-entity, international group).

Customer Education Manager

Key skills