Manage all aspects of client's portfolio directly with the client.
Conduct client visits (virtual and in person) to understand their cross-border trade requirements.
Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats.
Establish strong relationship with client decision-makers.
Proactively contact client base to confirm satisfaction and identify new opportunities
Point of resolution for escalated issues
Project managing new client onboarding
Support execution of sales team growth and retention strategy
Monitor and act upon client satisfaction survey results
Lead periodic business review meetings with clients
Respond and manage urgent client issues in a timely manner

3 years of related experience
Excellent communication and interpersonal skills (both written and verbal)
Excellent organizational skills with the ability to drive change and deliver targeted results
Excellent problem-solving skills with the ability to work in a stressful environment
Excellent understanding of supply chain process, procedures and regulations.
Strong working knowledge of CRM and Microsoft Office (Word, Excel, PowerPoint)
Effective presentations skills to small and large audiences.
Knowledge and experience with project management methodology and techniques.

Client education for regulatory updates and new requirements from Customs and other government agencies
Health insurance
Paid time off

Client Service Manager

Key skills