Handle essential day-to-day tasks including quotes, CRM updates, reseller merchandising, and data reporting
Serve as a professional point of contact for clients and partners
Communicate effectively through phone, video, and written channels
Follow up with clients and partners on open items, quotes, and pending decisions
Represent the sales team externally when needed
Process product quotes with Territory Managers and Resellers
Perform data entry for merchandising resellers with accuracy
Update internal systems including CRM and sales and commission databases
Assist with lead generation using Bond Finder and related tools
Organize, download, and distribute reports across Amazon and internal analytics platforms
Maintain and update the Product Information Management system
Manage reseller content setup and updates
Track and report on reseller scorecards
Support project management tasks using ClickUp or similar tools
Draft and refine Standard Operating Procedures
Support ad hoc management-directed projects as they arise
Schedule and post approved content on social media platforms
Track, follow up on, and report on outreach email campaigns

Excellent written and spoken English communication skills
Strong attention to detail: accuracy and consistency are non-negotiable in this role
Proficiency with Microsoft 365 including Teams, SharePoint, Excel, and related tools
Highly dependable, proactive, and adaptable to established systems and workflows
Comfortable communicating with clients and partners via phone, video, and written channels in a professional, confident manner
Availability to work Monday through Friday, 9 AM to 6 PM EST with occasional weekend support as needed
Nice to Have: Familiarity with CRM systems, Adobe Creative Suite, or PIM platforms
Prior experience supporting sales, operations, or e-commerce teams
Experience with Amazon Seller Central or distribution-focused reporting tools

Sales & Client Support Specialist

Key skills