Build and manage relationships with local businesses, hospitality venues, and retail brands
be their go-to person from first conversation to live campaign
Run onboarding sessions with business owners and their teams
understand what they're currently doing for loyalty and content, and show them what's possible
Help businesses design simple reward mechanics that drive repeat visits
think '5th coffee free' but digital, trackable, and connected to push notifications
Encourage businesses to collect customer content at the point of experience
photos, reviews, and testimonials captured while the experience is fresh
Identify local clusters and partnerships
co-marketing opportunities between neighbouring businesses, event tie-ins, and local brand collaborations
Analyse what's working across your portfolio of businesses, build playbooks from the wins, and feed insights back into the product team

Experience working in or with local businesses, hospitality, retail, or high street brands
Understanding of what drives footfall and repeat visits
loyalty, rewards, local marketing, word of mouth
Comfortable walking into a cafe, salon, or shop and having a conversation with the owner about how they grow
Proven ability to manage multiple brand relationships at once without dropping the ball
Familiarity with digital loyalty, wallet passes, or customer engagement tools is a plus
Clear communicator with a practical, outcome-focused approach
Independent and comfortable working in an early-stage environment

Brands & Partnerships Manager – Local & Hospitality

Key skills