Coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers.
Track orders, manage delivery requirements, and resolve any issues.
Internal customer support for the sale of consumables for the aviation industry.
Look after an international customer base from order receipt to payment.
Responsibility for order processing and administration, ensuring on-time deliveries.
Regular communication with customers about the status of their orders and coordinate any changes.
Monitoring returns and processing complaints.
Be the first point of contact for any escalations or claims made by the customer.

2+ years of professional experience in customer service in the aviation and/or wholesale sector.
Initial experience within after sales and order resolution.
Solid, proven written and spoken English skills.

Customer Support Specialist

Key skills