IT Operations Engineer II

Role Overview

• Administer and manage our IT applications (e.g., Okta, Google Workspace, Slack, Zoom, Jira, Notion) to ensure secure configurations and efficient user access.
• Design and implement integrations, workflows, and automations to streamline processes and improve efficiency.
• Utilize Python, or no code solutions to automate repetitive tasks.
• Utilize Terraform to administer Openly’s IT Infrastructure.
• Collaborate with cross-functional teams to identify opportunities for automation and process improvement.
• Configure Jira projects, custom fields, permissions, and workflows to align with evolving business requirements.
• Maintain access controls, enforce security policies, and ensure data integrity within our technology stack.
• Collaborate with IT leadership to define project requirements, scope, timelines, and success metrics.
• Lead and coordinate IT projects, leveraging project management methodologies and tools.
• Mentor junior IT team members, sharing best practices and fostering a culture of continuous learning.
• Document and maintain clear, comprehensive guidelines and procedures of our environment.
• Participate in IT support escalations, addressing complex end-user issues and providing advanced troubleshooting.
• Proactively identify potential issues, implement monitoring solutions, and coordinate preventive actions.
• Maintain effective communication with stakeholders regarding incident status, impact, and resolution progress.
• Monitor application performance, troubleshoot issues, and implement enhancements to maintain high availability and optimal user experience.

Requirements

• Education: A Bachelor's degree in Information Technology, Computer Science, or a related field, or relevant certifications.
• Experience: 4-6 years of experience in IT Engineering, Systems Administration, DevOps, or a related role.
• Advanced proficiency with Okta, Google Workspace, Jira, and other SaaS applications.
• Proficient in Python or similar languages (e.g., Bash, Javascript).
• Experience with Terraform or other infrastructure-as-code frameworks.
• Experience with version control systems (Github, Git, etc.)
• Experience with public cloud infrastructure (e.g. GCP, AWS)
• Ability to build applications and tools that provide and/or use APIs.
• Ability to troubleshoot complex technical issues across a variety of systems and platforms.

Tech Stack

• AWS
• Cloud
• Google Cloud Platform
• JavaScript
• Python
• Terraform

Benefits

• Remote-First Culture
• We supported #remotelife long before it was a given. We'll keep promoting it.
• Competitive Salary & Equity
• Comprehensive Medical, Dental, and Vision Plan Offerings
• Life and disability coverage including voluntary options
• Parental Leave
• up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
• 401K Company Contribution
• Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
• Work-from-home stipend
• We provide a $1,500 allowance to spend on setting up your home workplace
• Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
• Be Well Program
• Employees receive $50 per month to use towards your overall well-being
• Paid Volunteer Service Hours
• Referral Program and Reward