Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.
Establish and communicate clear expectations and engage in timely, consistent, and effective coaching and performance management; this includes attracting, motivating, developing, and retaining talent.
Build and maintain positive and impactful relationships with internal and/or external partners and develop the ability to influence business outcomes.
Assist in creating and executing the business strategy to enhance operational effectiveness and achieve business objectives.
Contribute to the development of Key Performance Indicators (KPIs)/Objectives and Key Results (OKRs); monitor business result trends using KPIs/OKRs; proactively use data to analyze and manage team performance; ensure the appropriate utilization of available recognition programs.
Monitor business operations to ensure compliance with SOX/regulatory requirements.
Proactively identify opportunities and potentially lead initiatives to improve business processes and workflows; champion new approaches, methods, and technologies to drive innovation aligned with the business strategy.
Create a culture that embraces change and strategically execute change management efforts.
Lead or support projects and initiatives.
Perform other duties as assigned.

Bachelor’s degree.
Three years of experience managing people or projects.
Six years of insurance, operations, or related experience.
Advanced knowledge of Property and Casualty products and services.
Proven ability to lead and inspire team members to achieve optimal results in a highly collaborative and matrixed organization.
Advanced written and verbal communication skills with the ability to clearly convey information to various audiences.
Advanced relationship building skills with the ability to work both independently and collaboratively with internal and/or external partners.
Workforce Management experience within a contact center environment.
Two years of experience managing people or projects.
Four years of insurance, operations, or related experience.

Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Associate Operations Director

Key skills