Active monitoring and surveillance
monitor dashboards such as Zabbix, Grafana and PagerDuty;
Alert identification
verify and track status;
Opening tickets in Quality's and clients' ticketing tools;
Communication
send notifications in clients' and Quality's WhatsApp and Teams groups; send emails to distribution lists defined in procedures;
Escalation
activate clients' 1st, 2nd and 3rd level contacts according to procedures; activate Quality's N2 and N3 support teams; notify Quality managers when necessary;
Create and update the knowledge base with procedures containing clients' communication and escalation specifications on the KCS portal.

High school diploma
Knowledge in troubleshooting networks, personal computers, software and hardware; familiarity with Service Desk tools, operating systems and Microsoft Office suite.
Currently pursuing a university degree in a Technology-related field.

Meal and/or grocery allowance for groceries and meals 🍴
Medical and dental assistance so you and your family can stay healthy** 💙
Pharmacy partnerships offering discounts on medications** 💊
Childcare assistance according to current policy** 🍼
Gym membership benefits to encourage exercise** 🤸‍♀️🤸‍♂️
Partnership with SESC for a variety of cultural and leisure programs** ✈
Partnerships for language learning, technology courses and online learning platforms** 📚
Payroll-deductible loan with attractive rates + financial education program 💰
Corporate University and learning tracks with content on technology, soft skills, market trends and more 👨‍💻
Employee referral program with potential rewards and bonuses 🎁
Group life insurance ⛑

Junior Support Technician

Key skills