Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line.
Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations
including daily sales reports and food costs.
Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones.
Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog.
Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training.
Adapt onboarding and educational materials into Mandarin to ensure a seamless experience for non-English speaking stakeholders

Bilingual/Fluent in Mandarin & English required, both written and verbal
3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
Experience with COGS (Cost of Goods Sold) and inventory analysis in Food & Beverage or Hospitality Industries
Comfortable utilizing direct outreach via phone to guide customers through the implementation lifecycle
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals, including backlog hygiene and high quality customer interactions
Excellent communication, organizational, time management, and influencing skills

Onboarding Consultant I

Key skills