Behavioral Health EAP Consultant II

Role Overview

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services
• receives client request, assesses situation, determines appropriate course of action
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Manages Critical Incident Stress Debriefing requests
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
• Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
• Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system

Requirements

• Requires a HS diploma or equivalent
• a minimum of 5 years of direct psychiatric and/or substance abuse experience and prior managed care experience
• Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
• MA/MS preferred.
• Call center experience preferred
• Managed care experience preferred

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources