Lead strategic projects aimed at evolving the customer service experience.
Monitor and control Key Results (KRs) and KPIs to improve operational management.
Identify opportunities, generate insights, and lead the execution of initiatives with the commercial team.
Lead and coordinate strategic agendas with executives.

Ownership mindset and a strong sense of responsibility for deliverables and results.
Strong analytical ability and critical thinking for strategic decision-making.
Customer-focused, oriented toward value creation and excellence in the customer experience.
Constructive dissatisfaction to challenge the status quo and drive continuous improvement.
Ability to perform under pressure in dynamic, high-complexity environments.
Resilience and flexibility to adapt to changing priorities and strategic shifts.
Experience working with agile methodologies and project management frameworks.
Proven experience in project management and delivering results.
Ability to perform strategic planning and organize complex initiatives.
Preparation of executive presentations with analytical insight and storytelling.
Bachelor's degree in Engineering, Business Administration, Economics, or related fields.

Technology:

Advanced Excel and PowerPoint skills, focused on analysis and executive presentations.
Experience with AWS to support analyses, projects, or digital solutions.

Meal allowance (Vale-Refeição)
Transportation allowance (Vale-Transporte)
Food allowance (Vale-Alimentação)
Childcare assistance
Health insurance
Dental insurance
Life insurance
Private pension plan
Partnerships with Gympass and Totalpass
Pharmacy partnership with Univers (Drogasil and Droga Raia)
Access to visits, reservations, and accommodation at the Itaú Unibanco Club (Guarapiranga, Itanhaém and São Sebastião)
Discounts and perks with partner retailers and service providers across Brazil and Latin America
"Fique OK" wellbeing program
Corporate University (training and development)
Discounts on financial products and services

Senior Commercial Planning Analyst

Key skills