Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience
Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required
Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions
Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope
Maintain consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

2+ years of progressive experience in SaaS support and/or implementation
Experience with Salesforce
Experience with Google docs and MS-office tools
Experience in SaaS deployment with security software experience preferred
Proficiency in leading external customer engagements
Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
Strong analytical and problem-solving skills
Ability to work independently and as part of a team, across global regions and time zones

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses

Implementation Specialist

Key skills