Own site performance across key metrics including conversion, engagement, and revenue
Identify and prioritize the highest-impact opportunities to improve the customer funnel
Partner with Product to influence roadmap priorities based on business impact and customer needs
Lead day-to-day site operations including publishing, QA, and release coordination
Ensure site stability, speed, and a seamless end-to-end user experience
Build and scale repeatable processes for content updates, campaigns, and on-site merchandising
Optimize product discovery across search, navigation, and landing page experiences
Build and execute a structured testing and experimentation roadmap
Analyze user behavior and funnel performance to identify friction points
Translate retailer and partner priorities into effective on-site merchandising strategies
Lead and develop a small, high-impact team, including Web Producers and Web Merchandisers
Partner closely with Marketing, Product, Engineering, Sales, and Analytics to deliver a cohesive on-site experience

10+ years of experience in eCommerce, marketplace, or digital operations roles
7+ years of experience leading digital teams in fast-paced environments
Proven experience owning or influencing site performance and conversion outcomes
Strong background in on-site merchandising, product or retailer discovery, and CRO/experimentation
Experience partnering cross-functionally with Sales, Marketing, Product, and Engineering teams
Hands-on experience with CMS platforms, eCommerce platforms, product catalogs, and web/mobile apps
Strong analytical skills and experience with tools such as Heap, Google Analytics, Adobe Analytics, or similar
Nice to have: Experience leveraging AI to optimize digital or business performance.

Manager, Digital Experience – Web Operations

Key skills