Senior Director, Operations

Role Overview

• Lead and mentor practice managers to promote teamwork and high-quality end to end operation service.
• Cultivate a patient-centric environment, focusing on smooth operations and efficient patient flow.
• Responsible for the department’s budget.
• Ensure benefit compliance with federal and state laws.
• Conduct routine reviews and audits of team members.
• Lead meetings to drive operational efficiencies for new or existing processes.
• Manage capacity and pipeline planning for team.
• End to End Understanding of all Operational facets of the organization
• Lead multiple Operational teams both indirect and direct
• Provide training and mentorship to direct and indirect reports
• Meets performance targets for speed, efficiency, and quality.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.

Requirements

• Bachelor's degree or equivalent work experience required.
• 3 years of experience in operations, preferably healthcare, required.
• 2 years of experience in a defined leadership role required.
• 3 years in a similar role in a PBM environment desired.
• Experience with pharmacy claims analysis and benefit setup required.
• In-depth drug and PBM Operations knowledge and terminology desired.
• Working knowledge of Microsoft Office applications required.
• SQL skills are a plus.

Tech Stack

• SQL

Benefits

• Equal employment opportunity
• Comply with nondiscrimination regulations