Manager, Revenue Operations

Role Overview

• Coordinate with our systems administration team and own the optimization of our key revenue technology stack (CRM, Marketing Automation, Sales Engagement, etc.), ensuring seamless integration and data flow.
• Ensure data quality and integrity across all revenue systems and Gloo organizations.
• Develop and maintain dashboards and reports to provide actionable insights into sales, marketing, and customer success performance.
• Continuously support, evaluate, and refine revenue processes (e.g., renewal processes, sales forecasting, territory planning/account assignments, reporting, etc) to maximize efficiency and scalability.
• Develop and maintain process documentation and training materials for the revenue team related to revenue operations, ensuring high adoption of tools and processes.
• Assist in the revenue forecasting process, providing necessary data, tools, and analysis to support accurate and timely projections.
• Support management of contracting processes for our sales, customer success, and legal departments.
• Ensuring account and opportunity data represents accurate information. Lead and execute strategic projects focused on accelerating revenue growth and improving operational effectiveness. These projects will vary but may include: Design and implementation of a new commission structure. Evaluation and integration of new revenue technology. Market research and Total Addressable Market analysis. Supporting new Go-to-market strategies and plans. Expansion into new markets, requiring the setup of goals, objectives, and KPIs. Ad-hoc business and financial analysis.

Requirements

• 5-7+ years of experience in Revenue Operations, Sales Operations, or Business Operations.
• Proven expertise as an administrator for a major CRM (e.g., Salesforce, HubSpot).
• Strong analytical skills with the ability to translate data into actionable strategies.
• Demonstrated ability to successfully manage and deliver complex, cross-functional projects.
• Excellent communication and collaboration skills, capable of working effectively with technical and business stakeholders.
• Familiarity with data warehousing and BI tools (e.g., Tableau, Looker) (preferred).
• Experience in both a B2B sales led and B2B product led environment (preferred).

Tech Stack

• Tableau
• Go

Benefits

• Competitive compensation and discretionary performance bonus commensurate with experience
• Flexible PTO policy and state-compliant sick leave to support your well-being
• Medical, Dental, and Vision plans with up to 90% coverage for employees
• Generous employer HSA contributions for HDHP elections
• Employer-sponsored 401k program with a 2% employer match
• Learning & Development stipend available after 6 months of employment
• Paid Parental Leave
• A dynamic, talented team, dedicated to changing the world and building an incredible business
• Onsite and virtual social events to keep us connected in our hybrid work environment