Key skills
RShopifyCRMCommunication
About this role
Role Overview
- Handle customer inquiries via Zendesk, email, and chat
- Guide customers through product setup, usage, and basic troubleshooting
- Maintain structured ticket documentation, tagging, and categorization
- Escalate technical or operational issues to the relevant teams with clear context
- Manage order processing in Shopify and internal systems
- Prepare invoices and related operational documentation
- Maintain accurate operational and product data across internal tools and systems
- Contribute to Knowledge Base, FAQ, and customer support documentation updates
- Support CRM data maintenance and internal process organization
- Assist with improving internal workflows and operational processes
Requirements
- Upper-Intermediate English or higher
- Location: Ukraine (required)
- 1–3 years of experience in customer support, operations, administrative coordination, or related roles
- Hands-on experience with Shopify (required)
- Experience with Zendesk or similar support platforms (strong advantage)
- Strong written communication skills
- High attention to detail and accuracy
- Ability to troubleshoot and explain solutions clearly
- Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.)
- Ability to manage multiple tasks and prioritize effectively
- Structured, proactive, and customer-oriented mindset
- Availability for flexible scheduling across time zones
Benefits
- Competitive salary + performance-based bonuses
- Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv)
- 14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month
- Fast professional growth with opportunities for both vertical and horizontal development
- Mental health & therapy support through Rozmova
- Opportunity to grow within a global, innovative tech company