Contract TA Operations Specialist – Quality, Audit, Compliance

Role Overview

• Own and maintain TA quality standards across requisition setup, candidate evaluation, interview documentation, offer processes, and hiring outcomes, using data analytics and AI-assisted insights to surface trends, prioritize risk, and drive corrective actions with TA teams
• Develop and continuously improve quality assurance audits — including scoring frameworks, sampling methodology, and remediation tracking — and partner with Learning & Development to embed quality expectations into training and onboarding informed by audit findings
• Primary TA owner for recruiting audits, including SOX, internal controls, and regulatory reviews; coordinate audit preparation, evidence collection, validation, and follow-up across TA, GPSS, and partner teams using standardized, technology-enabled evidence management
• Maintain audit-ready documentation of recruiting processes, controls, and decision points; track findings, risk ratings, and remediation plans; and deliver regular reporting to TA and People leadership with trend analysis and forward-looking risk indicators
• Liaison between TA and the Risk Advisory, Internal Trust & Protection group, and Privacy to ensure recruiting controls, data handling, and AI-enabled tools align with enterprise risk frameworks, security requirements, and global privacy standards
• Support risk assessments for new recruiting technologies, process changes, and AI-enabled capabilities; translate requirements into clear operational guardrails for TA teams
• Complete and monitor TA-related purchase order (PO) processes, partner with Procurement and Finance on compliant vendor onboarding and contract adherence, and maintain audit-ready records of vendor usage, PO activity, and agency engagements to support controls testing and risk reviews
• Complete day-to-day operations of the global TA referral program. This includes maintaining ATS workflows, monitoring activity, and supporting recruiters and employees
• Partner with HRIS, Payroll, and regional TA teams to implement approved program updates and improvements
• Analyze referral performance data and user feedback to identify improvement opportunities, support targeted referral campaigns, and deliver recommendations to improve candidate experience, referral quality, and program adoption
• Translate complex policy, regulatory, and compliance requirements into practical operational mentorship for TA teams
• Serve as the operational point of contact for recruiting vendors and agencies on process, compliance, and documentation requirements

Requirements

• Bachelor's degree or equivalent experience in HR, Business, Operations, Compliance, or a related field
• Experience in TA operations, HR operations, compliance, audit, or risk-adjacent roles
• Strong attention to detail with the ability to manage routine work accurately and consistently
• Clear written and verbal communication skills; able to translate sophisticated requirements into actionable mentorship
• Familiarity with recruiting systems (ATS, interview scheduling tools, AI-enabled platforms)
• Experience partnering with Legal, Risk, Privacy, or Security teams
• Comfortable working in global, matrixed environments with multiple customers

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Paid family leave
• Robust paid time-off program
• Paid holidays
• Income protection programs for illness or injury