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Sales and Service Coordinator at Epika Fleet Services | JobVerse
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Sales and Service Coordinator
Epika Fleet Services
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Sales and Service Coordinator
Lithonia, Georgia, United States of America
Full Time
1 week ago
$20 - $23 USD
No Visa Sponsorship
Apply Now
Key skills
CRM
Communication
Sales
About this role
Role Overview
Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
Create and manage work orders, estimates, and customer records in Fullbay (our shop management system)
Communicate repair status updates to customers via phone and email with professionalism and urgency
Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
Follow up on open estimates, pending approvals, and outstanding invoices
Maintain organized records of customer interactions, service history, and sales pipeline activity
Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
Contribute to a positive team culture by communicating openly and supporting colleagues across departments
Requirements
Strong written and verbal communication skills — you will be emailing and speaking with fleet managers, drivers, and operations directors daily
Excellent email and computer proficiency — comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
Professional phone and email etiquette — you represent the company in every interaction
Organizational skills and attention to detail — ability to manage multiple service requests, follow-ups, and customer accounts simultaneously
Self-starter mentality — someone who takes initiative, asks questions, and does not wait to be told what to do
Positive attitude and coachability — willingness to learn a new industry and accept feedback to grow
High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory.
Benefits
Competitive base pay with opportunity for more
Health, dental, and vision insurance
Paid time off and holidays
Hands-on training in commercial fleet services and shop management systems
A clear, defined career path with real advancement opportunities
A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta
The chance to break into a $50B+ industry with long-term career stability
Apply Now
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