Sales and Service Coordinator

Role Overview

• Answer inbound calls and emails from fleet customers and prospects; route service requests to the appropriate shop or mobile team
• Create and manage work orders, estimates, and customer records in Fullbay (our shop management system)
• Communicate repair status updates to customers via phone and email with professionalism and urgency
• Support outside sales executives by preparing customer proposals, pricing sheets, and account documentation
• Coordinate scheduling between customers, service advisors, and technicians to minimize fleet downtime
• Follow up on open estimates, pending approvals, and outstanding invoices
• Maintain organized records of customer interactions, service history, and sales pipeline activity
• Assist with onboarding new customer accounts, including gathering fleet information and setting up preferred vendor agreements
• Learn the fundamentals of commercial truck and trailer repair services, parts, and pricing to speak confidently with customers
• Contribute to a positive team culture by communicating openly and supporting colleagues across departments

Requirements

• Strong written and verbal communication skills — you will be emailing and speaking with fleet managers, drivers, and operations directors daily
• Excellent email and computer proficiency — comfortable with Outlook, Excel, CRM/shop management systems, and learning new software quickly
• Professional phone and email etiquette — you represent the company in every interaction
• Organizational skills and attention to detail — ability to manage multiple service requests, follow-ups, and customer accounts simultaneously
• Self-starter mentality — someone who takes initiative, asks questions, and does not wait to be told what to do
• Positive attitude and coachability — willingness to learn a new industry and accept feedback to grow
• High school diploma or equivalent required; associate or bachelor’s degree is a plus but not required
• Prior experience in customer service, sales support, dispatching, or administrative coordination is preferred but not mandatory.

Benefits

• Competitive base pay with opportunity for more
• Health, dental, and vision insurance
• Paid time off and holidays
• Hands-on training in commercial fleet services and shop management systems
• A clear, defined career path with real advancement opportunities
• A supportive, team-oriented work environment recognized as a Top Workplace in Metro Atlanta
• The chance to break into a $50B+ industry with long-term career stability