Analyse client needs and implement software solutions
Provide training and support for seamless integration
Assist clients in optimising operational efficiency through analysis, implementation, training, and support
Build meaningful client connections
Anticipate needs of teams and clients
Deliver quality outputs
Uphold professional and technical standards

ServiceNow , BMC Helix , or Jira Service Management (implementations, transformations)
IT Service Management frameworks: ITIL 4 , COBIT
IT Asset Management / IT Cloud Financial Management
Cloud platforms: AWS , Azure , GCP
DevSecOps transformation experience
Cloud discovery, tagging integration, federated configuration
Cloud APM, monitoring, auto‑scaling, ELB, AI Ops
Observability, AIOps, APM tools
Discovery tools: SCCM , Tanium , Armis , Intune integrated with ServiceNow
Experience re‑engineering IT processes and governance frameworks for on‑premise and cloud
Preferred Certifications: ITIL 4 COBIT ISO 27001 ServiceNow certifications BMC Helix certifications Flexera certifications Jira Service Management (JSM) Cloud provider certifications: AWS, Azure, GCP FinOps Certified Practitioner

Senior Associate, ServiceNow – Cloud & Infrastructure Operations

Key skills