Handle HR processes, including employment contracts, employee onboarding and offboarding, payroll management, benefits administration, and employee records maintenance.
Manage administrative tasks such as data entry, employee file management, and processing HR-related documents.
Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction (CSAT) levels.
Follow standard operating procedures (SOPs) accurately and consistently.
Utilize HR Information Systems (HRIS) such as Workday, SAP, or other HR management tools for efficient HR service delivery.
Deliver timely and accurate HR services clients.
Promote a collaborative team environment, fostering teamwork and cross-functional cooperation.
Monitor key performance indicators (KPIs) and generate business reports to provide actionable insights for stakeholders.
Uphold and demonstrate company values in all interactions and responsibilities.

Minimum 2 years of experience in managing Global HR Shared Services in a multi-national/global organization with client-facing responsibilities.
Experience in the Europe and Asia regions a plus.
Good verbal and written communication skills, including the ability to communicate complex concepts clearly and concisely to diverse audiences.
Good knowledge of MS Excel, PowerPoint, SharePoint and Smartsheet.
Ability to deal with ambiguity and work in a dynamic, results-oriented environment.
Understand and recognize when there is a sense of urgency and be able to prioritize activities accordingly.
High level of independence and initiative while working effectively as part of a team and a high level of accountability for assigned responsibilities.
Ability to meet deadlines (SLAs).

Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
Bonding Leave: Enjoy paid leave to bond with your new family member.
2 Charitable Days: Contribute to causes you believe in.
Reward & Recognition Program: Be rewarded for your success and championing our values.
Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

HR Shared Services Associate

Key skills