About this role

Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention. 💰
Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch. 📊💬
Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.🤝
Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management. 📅
Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends. 🎨📈

Scaled Customer Success Manager

Key skills