Customer Success Specialist, Greek

Role Overview

• Execute targeted outbound campaigns towards existing customers to drive retention, prevent churn, and identify upsell opportunities
• Utilize pre-defined scripts and campaign frameworks, while continuously contributing feedback for improvement and personalization
• Monitor and report on campaign performance metrics, proactively identifying areas for optimization
• Engage with customers to understand their needs, resolve issues, and ensure they derive maximum value from our product or service
• Identify and act on upsell and cross-sell opportunities based on customer usage data, behavior, and feedback
• Collaborate with internal teams to execute upsell strategies and ensure end-to-end customer satisfaction
• Maintain accurate and up-to-date records of all customer interactions and campaign outcomes in company systems
• Share customer insights and feedback with relevant teams to inform product improvements and service enhancements
• Leverage company-provided tools and platforms to complete assigned activities efficiently and accurately
• Stay current on product updates, new features, and industry trends to effectively communicate value to customers
• Perform other tasks as assigned by the direct supervisor in line with the role and responsibilities

Requirements

• Fluency in Greek, English, and Bulgarian
• both written and spoken
• Experience in a customer-facing role such as customer success, account management, or sales
• Strong communication and interpersonal skills with an ability to build trust quickly
• A data-driven mindset comfortable reading campaign metrics and drawing actionable conclusions
• Organised and detail-oriented, with the ability to manage multiple accounts and tasks simultaneously
• A collaborative team player who thrives in a cross-functional environment
• Familiarity with CRM systems and customer engagement tools is a plus
• A proactive, solution-oriented attitude and genuine interest in helping customers succeed

Benefits

• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 102.26 EUR per month
• Fully covered Multisport card
• Fully covered public transport pass for Sofia
• Free coffee, snacks and drinks at the office