You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency, and a consistently positive customer experience
You continuously maintain existing client relationships, document needs in the CRM, and ensure structured, high-quality, and reliable communication
You systematically identify opportunities for suitable additional services, proactively derive needs, and strategically develop our clients together with the Sales team (upselling & cross-selling)
You advise existing clients on relevant services such as studies, analyses, certifications, and benchmarks, and support them in selecting appropriate offerings
You coordinate internal interfaces (Sales, Project Management, Certification team) to ensure that all project processes run smoothly and customer inquiries are answered promptly
You guide clients through certification and analysis processes, ensure transparency, and make sure all information is complete, submitted on time, and of high quality
Through active, forward-looking relationship management, you strengthen long-term retention and the development of our accounts and thus make a significant contribution to sustainable customer growth

Commercial training or degree, e.g., in business, communications, health management, or social sciences
Initial experience in Customer Relations, Customer Success, Account Management, or sales-related roles
Enjoy interacting with clients, advising, and service-oriented communication
Strong ability to identify needs, derive opportunities, and develop clients further
Structured, careful way of working and strong organizational skills
Very good German language skills; English is a plus

Individual target agreements and performance-based bonuses that provide real recognition of your achievements
Diverse opportunities for personal and professional development
Deutschlandticket or job ticket for sustainable and flexible mobility across Germany
Monthly voucher card as a tax-free benefit for shopping, fuel, or leisure
Meal vouchers as an additional subsidy for your meals
Company pension scheme with regular adjustments for your financial security
Free employee parking directly at the company site
Joint afterwork and team events to foster strong team spirit

Customer Relations Manager – Corporate Health, Social Sustainability

Key skills