You advise and support our customers regarding our products, prices and service offerings competently, independently and with enthusiasm
You are responsible for conscientious and efficient order processing as well as for checking bookings within our ERP/inventory management system
You ensure that customer master data in the system are always kept up to date
You coordinate process workflows and keep an eye on systems and interfaces
You review and handle complaints and invoice inquiries with attention to detail
You contribute to optimizing our processes and systems by asking critical questions and sharing your ideas and suggestions

You enjoy interacting with customers and are comfortable on the phone
You present yourself confidently and professionally in personal contact
A 'smile in your voice' reflects your open and engaging manner
Accuracy and attention to detail support your service
and solution-oriented approach
You have already gained experience in a comparable position
Previous experience in the medical device sector is a plus but not required
You have completed commercial vocational training or a (Business Administration) degree
You are proficient with MS Office applications
Very good written and spoken French and German complete your profile

A broad range of responsibilities that give you the opportunity to learn new things and contribute your own ideas
Individual professional and personal development opportunities in a growing company
A start-up mentality with flat hierarchies and the willingness to try new approaches and take different paths
Appreciation, personal responsibility and enjoyment at work are important parts of our culture, as are regular team events
Attractive compensation with additional benefits (cafeteria-style benefits)
Family-friendly, flexible working hours with the option to work from home
Free parking
Support for canteen meals / complimentary hot and cold beverages

Customer Service Associate — French language skills

Key skills