Customer Service Associate - West Virginia

Startek is a company that values customer interactions and aims to provide exceptional customer service solutions. The Customer Service Associate will assist customers with service issues, billing inquiries, and product enhancements, ensuring a high level of customer satisfaction through effective troubleshooting and one-call resolution.

Responsibilities:

• Providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities
• Own all your customer interactions, with a goal of one call resolution
• Provide expert service to position Startek as the employer and provider of choice

Requirements:

• 18 years of age or older
• High School Diploma or GED
• Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
• Excellent Communications skills
• Desire to actively engage and listen to your customers
• Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
• Ability to learn new concepts quickly and efficiently and apply those learnings in real-time
• Must live within the state of West Virginia, US