Relief Manager – Housekeeper

Role Overview

• Ensure all paperwork is completed in a timely and accurate manner and submitted to the Operations Department as per the required timelines
• Daily submission of Camp Manager reports such as, P&L statements, commissary paperwork, purchasing and receiving, inventory, and kitchen reports. Also update camp numbers to ensure adequate qualified employees
• Ensure completion and accuracy of all camp-related employee paperwork including staff change forms, incident reports, performance management and evaluation forms, WCB forms (injury reporting package) and timesheets
• Oversee the cleaning of accommodation units and equipment as per cleaning schedule and Food Safe standards
• Facilitate safety meetings (using the Daily Toolbox Meeting form)
• Maintain constant communication with Head Office staff regarding concerns with personnel, food, equipment, and shut downs etc.
• Ensure all food items are properly stored, served, and discarded as per HACCP and Food Safe standards
• Counsel/coach employees as required and involve the Recruitment team as necessary, to provide direction on disciplinary matters where appropriate
• Oversee portioning of food items in accordance to client contract and Landsea Policies, Procedures and Best Practices to ensure food costs and product inventory are kept within budget
• Ensure meal sheets are filled out neatly and accurately and ensure that the client and Chef sign each sheet
• Provide time sheets to the Head office each Sunday, ensuring staff initial hours worked
• Schedule inventory of all kitchen products (usually at the end of each week and each month end)
• Assist with information gathering as it relates to incident investigation
• Facilitate daily meetings with Senior Camp Attendant and Chef to discuss delegation of tasks to ensure required work is completed in a timely manner
• Maintain ongoing communication and working rapport with all LandSea customers/clients, ensuring the customer or client is satisfied with overall service, cleanliness, and maintenance of our facilities
• Oversee all camp operations including start-ups and shutdowns, operational, administrative and maintenance duties, budgetary responsibilities, and overall client satisfaction
• Assist in the training of catering staff in remote camp locations, providing coaching, mentoring and support to all employees
• Provide first-class customer service
• Make beds, change linens, comforters and towels
• Remove garbage and dust shelving
• Sweep and vacuum the mudroom, hallway, and entranceways
• Check inbound and outbound guest lists for room changeover. Report changes and cleaned items
• Ensure bathrooms are cleaned each day (floors, toilets, shower stalls, sinks, and mirrors)
• Replenish toilet paper, paper towels and soap
• Keep linen storage clean and organized.

Requirements

• Minimum 4 years' experience in a related field of work; preferably a camp catering environment with a housekeeping background
• 3 or more years' experience in a managerial role
• Completion of basic First Aid, basic and advanced Food Safe training, WHMIS, HCCAP (Hazard Analysis Critical Control Points), Travel Restraint, Transport of Dangerous Goods, Accident Investigation, and Health and Safety Training
• Knowledge of Camp Manager Database programs and retail Point of Sale systems
• Excellent interpersonal, verbal and written communication skills
• Strong decision making and delegation skills
• Strong knowledge and experience with Microsoft Office applications such as Outlook, Excel and Word
• Superior organization and time management skills
• Team player and can provide support, motivation and encouragement to others
• Ability of administer and receive constructive feedback from both clients and LandSea employees.

Tech Stack

• Chef
• SOAP

Benefits

• Overtime pay
• Inbound and Outbound travel expenses paid by Landsea
• On-site accommodation provided
• Discounted or free food
• Employee assistance program
• Health and Wellness benefits
• 10-hour or 12-hour shifts depending on operational needs