Key skills
Active DirectoryCommunication
About this role
Role Overview
- Provide remote and on-site support
- Triage incoming requests and escalate to downstream support groups
- Analyze and resolve faults and incidents; document work in the ticketing system
- Assist with updates and release transitions
- Provision and configure IT equipment (laptops, smartphones, peripherals)
- Manage and maintain IT assets in client management
- Support users and manage permissions in Microsoft Active Directory and Microsoft 365 environments
- Train end users on the use of IT equipment
- Support the Service Owner in the further development of IT service management
Requirements
- Completed vocational training or degree in IT/computer science
- Initial relevant professional experience in IT support
- Basic experience in operational Active Directory administration
- Experience with Microsoft 365
- Knowledge of Windows client administration
- Basic experience with ticketing systems
- Strong customer and service orientation
- Reliable and independent working style
- Structured and systematic way of working
- Good communication skills
- Good German and English language skills
Benefits
- and much more