DigitalOceanRemote
Manager, Customer Success Engineering
California, United States of America
Full Time
1 week ago
$125,000 - $153,000 USD
Visa Sponsor
Key skills
PythonAIMLCommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Lead, hire, train, mentor, and develop a high-performing team
- Establish performance metrics and conduct regular 1:1s, performance reviews, and career development planning
- Own end-to-end support operations, including queue management
- Drive improvements in key support metrics such as CSAT and response times
- Act as the ultimate point of technical escalation for enterprise customers
Requirements
- 5+ years of experience in Technical Support, Customer Success, or Technical Account Management
- 2+ years of people management experience
- Solid understanding of AI/ML concepts
- Deep familiarity with GPU infrastructure and AI inference workloads
- Proficiency in reading and debugging code (Python preferred)
- Excellent verbal and written communication skills
Tech Stack
- Python
Benefits
- Competitive salary
- Bonuses based on performance
- Equity compensation options
- Employee Assistance Program
- Flexible time off policy
- Reimbursement for conferences, training, and education
- Access to LinkedIn Learning courses